Mphasis – Digital Risk Named Major Contender in ‘Mortgage BPO – Service Provider Landscape with Services PEAK MatrixTM‘ report by Everest Group

Digital Risk LLC, an Mphasis company, a leading end to end originations, risk, compliance, and technology services company providing differentiated solutions to the mortgage, consumer lending, and other regulated industries, today announced that it has been recognized as a Major Contender by Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing, in its report titled: ‘Mortgage BPO – Service Provider Landscape with Services PEAK MatrixTM’.

The report highlights Digital Risk’s strong position as one of the top three largest mortgage BPO service providers by revenue and one of the top three firms with the largest number of clients. Overall, the report builds a narrative of customer-centric functioning and marks the firm as an adopter of innovative technology-enabled offerings in the space.

The key offerings that have contributed to Mphasis – Digital Risk gaining this honor include:

  • A significant shift in focus from QA/QC services to digital innovation that can adapt to client requirements in a competitive manner
  • Significant investments in technological capabilities such as analytics solutions to enhance customer experience throughout the customer lifecycle
  • Judgement-intensive service capabilities at offshore locations that delivers maximum cost advantage to clients, differentiating its model from that of competitors

“The increasing pressure of financial risk management and compliance has fueled the adoption of technology-led solutions by mortgage players. Mphasis – Digital Risk has constantly strived to be a market innovator and drive the evolution of the mortgage industry to ensure we serve the entire mortgage life cycle. We are honored that our efforts have been recognized by an independent third party like Everest Group. This recognition is a culmination of the company’s intensity to produce innovative solutions suites and will be a welcome boost to our efforts to help our partners make confident lending decisions,” said Puneet Bhirani, Chief Executive Officer, Digital Risk.

“Increased consumer expectations and entry of Fintech’s and P2P lenders has prompted banks and traditional lenders to adapt a more customer-centric approach to mortgages,” said Manu Aggarwal, Practice Director, Everest Group. “Digital Risk’s suite of digital mortgage solutions enables banks to deliver an enhanced experience throughout the customer lifecycle and bridge the service gap vis-à-vis their born-digital counterparts.”

The report analyzes the global mortgage BPO service provider landscape by focusing on the relative positioning of 16 service providers on Everest Group’s Services PEAK MatrixTM for mortgage BPO. The analysis traces the shift in focus from core mortgage offerings to integrating mortgage services with technology solutions such as Robotic Process Automation (RPA), analytics, and cognitive intelligence, and evaluates providers based on their ability to manage this change. It substantiates its findings through a further analysis of the service providers’ market share and comments.

Click here to review the Everest Mortgage BPO – Service Provider PEAK Matrix Report.

About Mphasis

Mphasis (BSE: 526299; NSE: MPHASIS) enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2 TM formula for success, (anything to cloud powered by cognitive), drives multi-dimensions of business value with an integrated consumer-centric Front to Back Digital Transformation™, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional application and infrastructure services to bring much needed efficiency and cost effectiveness. Mphasis’ core reference architectures and tools, combined with domain expertise and hyper specialization are the foundation for building strong relationships with marquee clients. Click here to know more.

About Digital Risk, LLC

Digital Risk, LLC is a leading end to end originations, risk, compliance, and technology services company that offers differentiated solutions to the mortgage, consumer lending, and other regulated industries. The individual talents of Digital Risk’s thousands of analysts are amplified by the company’s proprietary technology and advanced analytics performed using the Making Mortgages Safe™ solutions suite.  Digital Risk, LLC is a wholly owned subsidiary of Mphasis Ltd, a Blackstone Company.  To learn more, visit

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