Joseph Chacko brings over 25 years of operational and consulting experience to his role as Head Global Delivery at Digital Risk. Under his leadership, his teams consistently deliver high client satisfaction, while maintaining profitable operations. His considerable experience in leading teams across the U.S., Europe and India has resulted in several successfully implemented programs that focus on innovations in service delivery, continuous improvement and operational excellence.
Prior to joining Digital Risk, Joseph gained extensive knowledge in IT services outsourcing and global delivery and held several executive leadership roles at Mphasis, an HP company. During this period, Joseph successfully led large transition and global delivery programs in the areas of IT Infrastructure Services & Enterprise BPO for Fortune 500 clients. Actively involved with corporate CSR initiatives, he led the Mphasis F1 Foundation as the chairperson from 2008 to 2013 and currently serves on the advisory board of the Foundation. His passion for community initiatives has led the company to implement projects that enhanced employability for students with disabilities, as well as encouraged employee volunteerism with the goal of giving back to the community.
In recognition of his contribution in consistently delivering industry leading metrics, as well as encouraging overall development and career progression among team members, Joseph was awarded the prestigious Mphasian of the Year Award in 2010.
Prior to joining Mphasis, Joseph worked with Tata Infotech Ltd (now TCS) for approximately 10 years. In his last role with the company as the Assistant General Manager & Head of E-learning Services, Joseph was responsible for building the e-learning line of business, which resulted in key large account relationships.
Joseph earned his Ph.D. in Education & Management from Alagappa University and his Bachelors in Commerce from MSU.